1. Company Information
Registered Office:
ImportFromPoland PSA
Al Wojciecha Korfantego 113/3
40-156 Katowice
Poland
Warehouse:
KADAM Business Park
Ul Plebicytowa 3
41-100 Siemianowice Śląskie
Poland
Office & Showroom:
Ul Klonowa 1D
41-100 Siemianowice Śląskie
Poland
2. Scope of Services
ImportFromPoland PSA acts as a supplier and contracting party, not as a courier or shipping intermediary.
Clients purchase goods directly from ImportFromPoland PSA under one consolidated agreement. The Company is responsible for:
Supplier coordination and sourcing
Price negotiation and verification
Order consolidation
Quality control coordination
Organisation of insured delivery
Export documentation and paperwork
After-sales support, including warranty handling
3. Orders and Quotations
3.1 Quotations
All quotations are issued in writing via email or through the Company’s official quotation system.
Unless otherwise stated:
Quotes are valid for the period specified in the offer.
Prices may be subject to currency adjustments prior to payment.
Custom or made-to-measure items (e.g., windows, doors, balustrades, roofing systems) are individually calculated.
3.2 Order Confirmation
An order becomes binding only after:
Written acceptance of the quotation by the Client, and
Receipt of the agreed deposit or full payment (as specified in the offer).
No verbal agreements shall be binding unless confirmed in writing.
4. Pricing and Payment
4.1 Pricing Structure
Prices provided by ImportFromPoland PSA may include:
Product cost
Service fee
Delivery cost
Insurance
VAT (where applicable)
Administrative and export handling
All applicable charges are clearly specified in the quotation. The Company operates on a transparent, all-inclusive pricing model unless explicitly stated otherwise.
4.2 Payment Terms
Payment terms are defined in each individual quotation. These may include:
Deposit payment prior to production or order placement
Balance payment prior to dispatch
Full advance payment for standard goods
Failure to meet payment deadlines may result in delays or cancellation.
5. Delivery
5.1 Delivery Organisation
The Company organises delivery from Poland to the agreed destination address. Deliveries are insured unless otherwise specified.
Estimated delivery times are provided in good faith but remain indicative. Delays caused by manufacturers, transport providers, customs authorities, or force majeure are beyond the Company’s direct control.
It's the client's responsibility to ensure location access for an articulated lorry (unless otherwise agreed in advance) and means to unload the order (unless otherwise agreed in advance)
5.2 Risk Transfer
Risk transfers to the Client upon delivery and acceptance of goods at the agreed destination.
The Client must inspect goods upon arrival and report any visible damage immediately on the delivery note and in writing within 24 hours.
For Consumer transactions, risk transfers to the Consumer when the goods are physically delivered to and received by the Consumer.
6. Made-to-Measure and Custom Products
Products manufactured to Client specifications (including but not limited to windows, doors, glass balustrades, roofing panels, bespoke furniture) are:
Non-returnable
Non-refundable once production has commenced
The Client bears full responsibility for the accuracy of measurements, specifications, drawings, and approvals provided.
Production begins only after written approval of technical drawings where applicable.
7. Returns and Cancellations
7.1. Right of Withdrawal (Distance Sales)
Where a contract is concluded at distance (e.g. via email or online communication), the Consumer has the right to withdraw from the contract within 14 days without giving any reason.
The withdrawal period expires 14 days after:
The day on which the Consumer receives the goods, or
In the case of multiple goods delivered separately, the day the last item is received.
To exercise the right of withdrawal, the Consumer must inform ImportFromPoland PSA of the decision to withdraw by a clear written statement (e.g. email).
7.2. Effects of Withdrawal
If the Consumer withdraws:
All payments received (excluding additional delivery costs for non-standard delivery methods) will be refunded within 14 days of receiving the returned goods or proof of return.
The Consumer bears the direct cost of returning the goods unless otherwise agreed.
The Consumer is responsible for any diminished value resulting from handling beyond what is necessary to establish the nature, characteristics and functioning of the goods.
7.3. Exclusions from the Right of Withdrawal
The right of withdrawal does not apply to:
Goods made to the Consumer’s specifications
Clearly personalised or made-to-measure products
Custom-sized windows, doors, balustrades, roofing panels, bespoke furniture or any product manufactured based on approved drawings or measurements
By approving technical drawings or confirming production, the Consumer expressly acknowledges that the right of withdrawal no longer applies once production begins.
8. Warranty and After-Sales Support
All products are covered by the manufacturer’s warranty, subject to manufacturer terms.
ImportFromPoland PSA provides:
Warranty claim coordination
Communication with manufacturers
Assistance in replacement or resolution
The Company does not independently modify manufacturer warranty terms.
Improper installation, misuse, or failure to follow installation guidelines may void warranty.
Consumers benefit from a minimum 2-year legal guarantee under EU law.
If goods are not in conformity with the contract, the Consumer is entitled to:
Repair, or
Replacement, or
A proportionate price reduction, or
Contract termination (where legally applicable).
Nothing in these Terms limits mandatory statutory rights available to Consumers under applicable law.
9. Limitation of Liability
The Company shall not be liable for:
Indirect or consequential damages
Loss of profit or business interruption
Delays caused by third-party manufacturers or transport providers
Incorrect measurements or specifications provided by the Client
Liability is limited to the value of the supplied goods under the relevant contract.
10. Client Responsibilities
The Client is responsible for:
Verifying all technical specifications
Ensuring site readiness for delivery
Providing accurate delivery details
Organising unloading equipment where required
Ensuring compliance with local building regulations
11. Force Majure
The Company shall not be held liable for failure or delay in performance due to events beyond its reasonable control, including but not limited to:
Natural disasters
War or political unrest
Government restrictions
Transport disruptions
Manufacturer production delays
12. Governing Law
These Terms of Sale are governed by the laws of Poland.
However, if the Consumer resides in another EU Member State, mandatory consumer protection provisions of that country shall also apply where required by law.
Any disputes shall be subject to the jurisdiction of the competent Polish courts unless otherwise agreed in writing.
13. Amendments
ImportFromPoland PSA reserves the right to update these Terms of Sale at any time. The applicable version shall be the one in force at the time of order confirmation.